Last updated: August 2026
Every product we sell is made to order — printed specifically for you after you place your order. Nothing is pulled off a shelf, which means there's no shelf to put it back on.
Because of this, we're unable to accept returns or exchanges for buyer's remorse, change of mind, or sizing issues. Please review the sizing chart on each product page before ordering. We know that's less forgiving than a big-box return counter. It's the tradeoff that comes with not printing a warehouse full of shirts nobody ordered.
If something arrives wrong, damaged, or defective, that's a different story — see below. We'll make it right.
Order Changes and Cancellations
Orders cannot be changed or cancelled once placed. Production begins immediately, so there is no window in which we can pull an order back, change a size, change a color, or change a shipping address.
The one exception: if we're unable to ship your order within the timeframe stated in our Shipping Policy, we'll email you, give you a revised timeline, and offer you the choice to wait or cancel for a full refund.
Damaged, Defective, or Wrong Items
If your order arrives damaged, defective, or isn't what you ordered, contact us within 30 days of delivery at [email protected] with:
- Your order number
- A clear photo of the item showing the problem
- A photo of the shipping label and packaging
That third one matters more than it sounds — it's how we file the claim with the print facility, and without it we may not be able to resolve it as quickly.
We'll send a replacement of the affected item at no charge, shipped to the original address. You don't need to return the original. Replacements go through the same production and delivery timeline as a new order.
If only part of a multi-item order is affected, we replace only the affected item(s). The rest of the order stands.
What Counts as a Defect
Print-on-demand is a physical process, and small variation is part of it. The following are normal and not considered defects:
- Minor differences in color or tone between the product photo and your item
- Small variations in print placement or sizing (typically within half an inch)
- Slight texture differences in direct-to-garment prints on different fabric colors
- Normal variation in garment fit within the manufacturer's tolerance
The following are defects, and we'll replace them:
- Cracked, peeling, faded, or incomplete printing
- Holes, tears, stains, or seam failures
- Wrong size, wrong color, or wrong design shipped
- Print significantly off-center or crooked
- Damage that occurred in transit
If you're not sure which side of the line your item falls on, send us the photos and we'll tell you straight.
Lost Packages
If tracking says delivered but the package isn't there:
- Check with neighbors, household members, and anywhere the carrier might have tucked it
- Wait 2–3 business days — carriers sometimes scan packages as delivered a day or two early
- Check whether your order shipped in more than one package (see our Shipping Policy — multi-item orders often do)
- Email us at [email protected] if it still hasn't turned up
We'll open a trace with the carrier and work it out with you. Contact us within 30 days of the delivery date shown in tracking so we still have options with the carrier.
Packages stolen after confirmed delivery are outside our control, but tell us anyway — we'd rather hear about it and see what we can do than have you eat it silently.
Undeliverable Addresses and Returned Packages
If a package is returned to us as undeliverable because of an incorrect or incomplete address entered at checkout, we can reship it to a corrected address. Because the item was already produced and shipped, you'll be responsible for the cost of reshipment. We'll email you the amount before charging anything.
If we can't reach you within 30 days of a returned package, we're unable to hold the item indefinitely.
Refunds
Refunds are issued when a replacement isn't possible — for example, if an item is discontinued or the same defect recurs.
- Refunds go to your original payment method.
- Approved refunds are submitted within 2 business days, and typically appear on your statement within 5–10 business days depending on your bank.
- Refunds cover the price of the affected item(s) plus any shipping you paid attributable to those items.
- If your entire order is refunded, shipping is refunded in full.
Payment Disputes
If there's a problem with your order, please contact us before filing a chargeback with your bank. We're a small operation and we answer our own email — most issues get resolved within a day or two, which is considerably faster than a bank dispute.
Chargebacks filed without contacting us first cost us the item, the shipping, and a dispute fee, and they slow down the resolution for you too. We reserve the right to decline future orders from accounts with fraudulent chargeback activity.
Contact
Email: [email protected]
The Grumpy Roadrunner LLC a protected series of JNM Global Services LLC Las Vegas, Nevada, United States